Products
Most shops accept unused products in original packaging within 7 days of delivery, unless the listing says otherwise (for example perishable or custom-made items). Start a return from My Orders or contact the shop. Refunds are issued after the shop receives and inspects the item, using the original payment method when possible.
What usually cannot be returned
- Used, damaged, or incomplete items
- Personal-care or perishable goods once opened
- Custom or made-to-order products, unless they arrived defective
Services
Cancel or reschedule a service booking according to the shop’s cancellation window shown at booking. Late cancellations may not be refundable.
Activities
You can withdraw from an activity you joined while it is still upcoming or in progress, which releases your seat. Paid activity refunds, if any, follow the host’s listing. You cannot withdraw after the activity has ended.
Need help?
If a shop does not respond, contact Saleskrest support with your order or booking ID.